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Quality during Design Newsletter

What if they say, "No"?


This weekly newsletter shares resources for product designers (since 2021), brought to you by Dianna Deeney.

Dori Clark is a business professor and author. She talks about being strategic with our time and priorities. One of the points she makes is for us to say "no" to meetings where we don't need to be, doing things we don't need to do. Many people use an urgent/important matrix to prioritize tasks, mapping it out or doing a quick mental assessment.

What does that mean for us? We should do it, too, right? Yes, we should prioritize our time, too.

What it also means is that our cross-functional team is doing it, too!

We want to have a working meeting with them to get design inputs and prioritize them, before we start engineering design.

Our team is judging our invitation. How is our team going to prioritize our request? What has been their experience in participating in our meetings? Some things they consider:

  • Was it value-added? Did people walk away from our exercise with better understanding?
  • Were they respected and given a voice?
  • Was their opinion considered, or was it just lip service (saying we wanted their input, but didn't really want it)?
  • What happened to the information - did it affect the design?

A problem we may have is that they say "no, thanks". And, now, we are missing an important viewpoint and source of design inputs of our concept product.

In this week's episode we talk about ways to overcome this challenge. What we can do about it:

  • Our mindset: our teammates are our customers of our meeting
  • Be prepared: information (scope and background), supplies, and a plan for co-work
  • Own the meeting - facilitate and guide the team, make it easy for them
  • Start on time - end on time or early
  • Allow time for proper co-work session closure: teamwork stuff - action items, notes, meeting evaluation (if doing)
  • Follow-up: show how the meeting results are tied to design inputs

Being consistent will the above will help the most.


Recommendations

Last week, I emailed you about going to conferences. If conferences are tricky for you, try Dori's Book Stand Out Networking. She has specific chapters about networking.

Do you go to the ASME International Design Engineering Conferences? It's in Washington, D.C. at the end of this month and I think I'll be signing up. Let me know if you've gone or if you're going, too!

Quality during Design is a philosophy that emphasizes the benefits of cross-functional team involvement in design and a methodology that uses quality tools to refine design concepts early.

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Quality during Design Newsletter

The Quality during Design Newsletter is for product designers, engineers, and anyone else who cares about creating high-quality products. Quality during Design is a philosophy that emphasizes the benefits of cross-functional team involvement in design. It's also a methodology that uses quality tools to refine design concepts early. Whether you're a seasoned designer or just starting out, looking to improve your existing designs or start from scratch, Quality during Design is for you.

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